Coins are virtual items that can be purchased by users of the Platform (“Coins”). Coins can only be used on the Platform as a way to activate or access other virtual items or services that may be made available on the Platform from time to time (“Virtual Items”).

The number of Coins that are needed to activate or access Virtual Items will be displayed to you in advance, so, before you buy Coins, you should check how many you need. When you purchase Coins, the cost per Coin differs depending on how many you buy at one time and where you buy them. We will make the total price of the Coin package clear to you when you are buying Coins. You can track your spending on Coins, and how you use them to access Virtual Items, using the following tools:

The total number of Coins in your account will be updated each time you purchase Coins or use them in exchange for Virtual Items. Your account balance is shown in your Home screen plus you will always find  in your Settings (Settings and privacy > Balance) and any time you are about to use Coins to activate or access Virtual Items such as Ask Elara, or to Generate special report.

Applicability and Eligibility

Scope: This Coins Policy (“Policy”) applies to users residing in the European Economic Area, Switzerland, and the United Kingdom.

Age Requirement: Users must be at least 18 years old to purchase and use Coins on the Platform.

Definitions and Applicability

Definitions: Capitalized terms not defined herein shall have the meanings ascribed to them in our Terms of Service and Rewards Policy.

Governance: This Policy outlines the terms and conditions governing the purchase and use of Coins on the Platform. The acquisition and utilization of Coins are entirely voluntary.

Entities Involved: Coins are made available on the Platform by Shipsanitor  Limited (registered in England). Shipsanitor Limited is solely responsible for any payment, financial, or tax obligations related to Coins.

Governing Policies: The Terms of Service apply to your purchase and use of Coins, and the Privacy Policy governs the processing of your personal data.

Coins Usage

Nature and Use: Coins are virtual items purchased by users to access or activate other virtual items or services available on the Platform from time to time (“Virtual Items”).

Pricing and Purchasing: The number of Coins required for Virtual Items will be displayed beforehand. Coin prices vary based on quantity and purchase method. The total cost will be provided at the time of purchase.

Account Management:

Coin balance updates with each purchase or use.

Transaction History reflects spending in local currency.

Coin History details Coin usage on the Platform.

Purchase Methods

General Requirements:

Users must be registered and at least 18 years old.

Requests to buy Coins may be refused if underage use is suspected.

Direct Purchases from Shipsanitor:

The total price is displayed at purchase.

Coins are credited upon payment receipt.

Account discrepancies will be corrected promptly.

Declined payments result in automatic order cancellation.

Purchases through Third-Party App Stores:

The respective app store’s in-app purchase terms apply.

Refund and cancellation queries should be directed to the app store.

Refunds, Withdrawals, and Guarantees

Refund Policy:

Refunds are not provided unless Coins are defective, except as required by law.

EEA and UK residents have a 14-day Withdrawal Period from the day after purchase to request refunds for unused Coins.

Refund requests must include the transaction ID or a completed withdrawal form.

Processing Refunds:

Refunds are issued to the original payment method within 7 business days.

No fees are charged for refunds.

Third-Party Purchases: Refund requests must be addressed to the respective app store.

Legal Guarantees:

EEA consumers are entitled to a two-year legal guarantee.

National laws may provide additional rights.

User Rights and Restrictions

License: Users are granted a personal, non-transferable license to use Coins and Virtual Items on the Platform.

Prohibitions: Coins and Virtual Items cannot be bought, sold, or exchanged outside the Platform except as explicitly permitted.

Expiry and Discontinuation:

Coins do not expire but may be discontinued with reasonable advance notice.

Users may be required to use Coins before access is terminated.

Account Termination:

Shipsanitor may terminate or suspend Coin usage rights for breaches of the Terms of Service or Community Guidelines.

Users may close their accounts at any time and should use remaining Coins before termination.

Contact Information

For issues related to buying or using Coins, Virtual Items, or any aspect of this Policy, contact customer support here.